Reviews

Star Rating:

***** Havana Castle Cigars is rated 5.0 out of 5 stars, based on 63 reviews!

  • *****

    This cigar store is a gem. Located in Central St Catharines. Easy off and on the hwy 406. The staff is very professional and helpful. I recommend this location for all your cigar needs. Cheers

  • *****

    Tamila and her amzing daughter have to be the kindest most genuine people in the business :-) I am very new to the Cigar world but also very passionate to learn all about it and understand all the different brands and countrys that make these amazing orgnaic masterpieces. Its a little intimidating walking into a cigar shop when you are not really sure about anything and what you may like to buy...My first experience was entering there beautifully organized Humidor and meeting Tamila and what an amazing first time experience that was..Her personality and amazing energy and passion comes through her soul whe she starts talking and explaining about all the different cigars. Not trying to sell me on the most expensive..She went above and beyond to help me start to understand what I may enjoy based on my drink and food preferences...
    She spent so much time with me it was just amazing.
    Fast forward three months to today and I actually look forward to going in every week to pickup my cigars and just to chat.. Its become an absulte passion and the level of service and the amount of care this family gives to there customers is on a whole other level.
    These are my absolute Fav's available in store for a great price..
    (1)Nub Connecticut by Oliva
    (2)Cusano Selection Robusto

  • *****

    Perfect cigar shop!

  • *****

    Excellent selection of cigars, all high-quality, and the customer service is super friendly. If you're looking for some good smokes, I highly recommend them.

  • *****

    Great selection of cigars and handmade supplies. We'll be back on our next trip to support a great shop

  • *****

    Good price quality cigarates store

  • *****

    We have been to many cigar shops but so far this was the best experience we have ever seen. Tamilas knowledge of cigars is outstanding and the environment is very well. Would recommend everyone.

  • *****

    Amazing experience, wonderful space.

  • *****

    Amazing environment to be in. Cigars are very well maintained

  • *****

    Just found my go to place for cigars. I will have to drive for an hour to get my goodies but all worth it

  • *****

    Very honest and amazing experience worth every penny

  • *****

    Great place for cigars, with a super friendly and helpful staff ! Go out of my way to go to this location!

  • *****

    We are there all the time and every time they have always been fantastic!

  • *****

    Always friendly service, great quality cigars and open late. No need to go anywhere else!

  • *****

    I was pleased with service and the selection of products aswell as price. Definitely be back!

  • *****

    I had a fantastic experience at this tobacco store! Tamara was incredibly helpful and knowledgeable. Her assistance made my visit enjoyable and stress-free. I highly recommend this store for their excellent customer service!

  • *****

    Fantastic service and great a variety. Will be back

  • *****

    Great attention to details, very attentive staff, top cigars for good price!

  • *****

    Very good place, quality cigars. Tamila was very nice and welcoming

  • *****

    This place is amazing!

  • *****

    Very informative staff. Will be back.

  • *****

    great store but why don't they have online shopping,i would like to see the prices and different types of cigars they have in the comfort of home. other than that the store i went to was amazing service and knowledge would go back for sure.

  • *****

    Very lovely place and people. Were very informative and were sure to help you find what you wanted with nothing but patience and kindness. Lovely selection of cigars and other smoking paraphernalia and apparatus'. Be sure to come to this place for anything cigar-related. I will be coming back for sure.

  • *****

    Love the staff and store my only complaint is it's more expensive than the other local cigar shops.

  • *****

    Highly recommend this place. Leo was very helpful!

  • *****

    I don't know anything about cigars, but Tania was so welcoming and helpful that I'm considering learning more about it. The ambiance is fantastic.

  • *****

    I had a great experience at this store with Tamila. The store was charming, beautiful, clean and inviting. Tamila is warm and charming herself. She is informative and gave me great advice. I have been smoking cigars on and off for 20 years. I have been to two other stores in the city and this is by far the most welcoming. I would highly recommend visiting Tamila for your cigar experience.

  • *****

    My recent experience at Havana Castle Cigar was a very homie and comforting experience.
    Great selection of cigars, very knowledgeable and great guidance for your taste of cigars.
    Tamila is very welcoming person.

    Great quality of accessories that I have bought.

    I'm looking forward to going back and I recommend other to experience Havana Castle Cigar.

  • *****

    This place blew my mind! The set up looks fantastic and extremely inviting. I had very little knowledge of cigars and Tamila gave me a crash course and hooked me up with some amazing cigars! Along with some great conversation I left happy. Thank you Tamila and Havana Castle Cigars!

  • *****

    Beautiful selection and amazing prices ... wonderful store for all your cigar needs.

  • *****

    Great place with the nicest owner! Lots of options and great prices.

  • *****

    Great customer service!!!!
    Not only did Tamila spend time answering my questions on the phone, but was very helpful in store, answering more questions, making suggestions for someone just getting into cigars. Will absolutely be my go to store for any and all cigar related needs.

  • *****

    First experience in a Cigar Shop. The staff was most helpful with all my needs. Will be back!

  • *****

    We were looking for a cigar shop in town. We had just moved to St Catharines. The atmosphere is pleasant, very clean, and extremely organized. We met the owner who was very friendly and helpful.

  • *****

    Great place!!

  • *****

    Been shopping for cigars for almost 10 years and this is now my go to shop. Good selection ,Knowledgeable and friendly staff and the cigars are perfectly kept!

  • *****

    First time at this location. Very welcoming, comforting and knowledgeable. A very great selection. The owner Tamila was very nice I will be a repeat customer.

    Thanks Panfilo

  • *****

    I would highly recommend Havana Castle to anyone looking for a great cigar in Niagara. They have a wide selection to choose from and are very knowledgeable about their products. I found the staff to be very welcoming and friendly - very happy with this experience! Thanks again

  • *****

    Great selection, knowledgeable staff, very clean and organized, great prices, try the house blue, and red.

  • *****

    Tamila was so wonderful. She helped me select the best cigars for my husband. He loved them! She was extremely knowledgeable, we will definitely be regulars!

  • *****

    The staff are so friendly and they have an amazing selection of cigars!

  • *****

    Excellent service with great prices also they have lot of nice accessories.
    Definitely recommended to all cigar lovers.

  • *****

    Tamila, Leo and family are some of the best and honest people Ive met in the cigar world. Their store is absolutely beautiful with a massive selection and they have a TON of knowledge with cigars. Honestly I cant recommend them enough

    -Peter

  • *****

    I went into this store on impulse as I was waiting in my vehicle. First time I shopped for cigars I've always wanted to but I am inexperienced. The lady in the store was super welcoming made me very comfortable right away she was also extremely helpful. The atmosphere in the store is very beautiful and comforting. Highly recommend.

  • *****

    Everyone at this store is phenomenal and have helped me immensely with my journey through tasting and enjoying high quality cigars. They are all well priced and we'll kept. The staff are extremely polite and helpful at selecting products to my taste. By far the best tobacco shop in the region.

  • *****

    A wonderful family owned business. very friendly people with a nice selection and a cozy yet classy environment.

    I have been to other cigar shops that end up being lowkey sexist which I am happy to say I havent experienced here.

    They are knowledgeable with out the elitism, help when needed and leave you be to browse when preferred.

  • *****

    Amazing service all around love this place

  • *****

    Great service

  • *****

    It was really nice

  • *****

    Started coming to this location about 6 months ago. Lovely lady and her two daughters. Amazing service. This is how a business should be run. Keep up the good work. You have a loyal customer.

  • *****

    Great staff and amazing products refuse to go anywhere else !

  • *****

    Very friendly service, very knowledgeable with a large selection to choose from. Family run and worth checking out.

  • *****

    Vince was amazing! Great service

  • *****

    Great cigars and even better people

  • *****

    Great customer service! Always happy to help you.

  • *****

    Very helpful place, good cigars, all around enjoy experiences check it out

  • *****

    Lovely staff gave us a great experience, it was our first time in there. Very helpful and will be back :)

  • *****

    Beautiful store and very friendly staff. 10/10 would recommend!

  • *****

    Great and knowledgeable staff and a solid selection of cigars. My go to store

  • *****

    Fantastic cigar store with a wonderful selection and expert advice!

  • *****

    Great selection

  • *****

    Tamila was so helpful and knowledgeable and helped me pick out 4 great cigars! Definitely will be going back!

  • *****

    Amazing Cigars!

Select language to translate this page: